Technical support
Report technical problems, request account assistance, or submit feedback on the beta.
Contact support
Include your iPhone model, iOS version, Glozza build number, and the steps that led to the problem. Do not include passwords or sensitive conversation content.
Email supportYou can also send beta feedback directly through TestFlight.
Common questions
How do I join the beta?
External invitations will become available after Apple’s beta review. Contact us to ask about access. The beta is limited to adults aged 18 and older in the United States. You’ll need an iPhone compatible with the current build. Available spaces may be limited.
I can’t sign in. What should I do?
Use the email address associated with your Glozza account. Check for any verification message, including in spam. If you still cannot get in, contact support from your account email. Never send your password.
How does passive listening work?
Open Passive listening from Glozza’s menu or dashboard. Select content from Words, Rules, and Speech, or a combination. Speech uses words, two-word and three-word phrases, or sentences from your current Speech stage, with meanings. Prepare the mix, then start when the first items are ready. Upcoming audio downloads during playback; if it falls behind, playback waits for the next clip. Enable “Download entire mix before starting” when preparing for offline listening. Each area uses its own current level. You can adjust the pace, repeat the mix, and use playback controls with the screen locked.
Why is listening asking for a language download?
Glozza supports device voices and uses Apple translation features for missing meanings. Your iPhone may need to download language resources when preparing a mix. Connect to the internet and allow the requested download, then try again.
Why does Glozza need microphone access?
Speaking exercises use your microphone to capture pronunciation or transcribe what you say. Passive listening does not record you. You can manage microphone and speech-recognition permissions in iPhone Settings.
Does Glozza work offline?
Sign-in, synced learning content, AI conversations, and pronunciation analysis need an internet connection. A prepared passive-listening mix can play using installed device voices or downloaded cloud audio without a connection while the mix remains available in the app. Preparing a new mix requires a connection; language resources may also need downloading.
How do I report a problem in the beta?
In TestFlight, select Glozza and choose Send Beta Feedback. You can also take a screenshot while using the beta and share feedback through the TestFlight option. Include what you expected and what happened.
How do I delete my account or get a copy of my data?
Visit Your data & account deletion for the request process. Uninstalling the app does not delete your server account.
For details about information handling, read our privacy policy.